refunds and exchanges:
All merchandise in it's original package/unopened unless stated otherwise may be returned within 15 days from the original invoice date for a refund.
These terms apply to all Refunds and Exchanges at myrelaxer.com. Customers must notify myrelaxer.com of any discrepancies within 15 days from the invoice date so that we can investigate and diligently resolve the situation.
myrelaxer.com guarantees our customers a 15-day satisfaction replacement or refund guarantee on all purchases on our website.
except: Wigs/half wigs / Make Up / Jewelry are non-refundable and non-Exchange.
A 20% restocking fee will be applied to all returns for refund.
Shipping charges are non-refundable. No refunds after 15 days.

shipping:
all orders are processed and shipped within 48 hours of purchase.
myrelaxer.com uses ups, fedex, and united states postal service for shipping and handling. All packages are shipped using standard ground with a flat fee of $9.99. Free shipping using standard ground applies for purchases greater than $75. Free shipping does not apply for alaska, hawaii, and puerto rico residents. Next day or second day delivery can be arranged for an additional charge.